What is a Support Ticket? A support ticket is for an issue or request. It keeps everything organized, trackable, and ensures faster resolution. You can raise ticket to internal team for a...

What is the Support Ticket System? The support ticket system in QC-PMS is the central place for reporting issues, asking questions, and requesting help.Instead of sending random emails or messages, tickets keep everyt...

Why Ticket Status Matters Every support ticket in QC - PMS has a status that shows where it is in the process.This helps you know what’s happening and what to expect next. ...

Why Choose the Right Department? Picking the right department when creating a support ticket helps your request reach the correct team faster, reducing delays and back-and-forth. Department Guide App...

Why Set a Priority? Ticket priority helps the support team understand how urgent your issue is and ensures it’s handled in the right order.Choosing the correct priority avoids delays and makes sure urgent issues...

What Does Escalation Mean? Escalation means moving a ticket to a higher level of attention when it’s not getting resolved within a reasonable time, or when the issue has a bigger business impact than expected.It...

Why Attach Files or Screenshots? A picture is worth a thousand words! Adding files or screenshots helps the support team: Understand your issue faster. See the exact error or problem. F...

Why Closing Tickets Matters Closing a ticket means the issue is resolved and complete.It helps: Keep the system organized. Show the support team which cases are still active. ...