What is the Support Ticket System?
The support ticket system in QC-PMS is the central place for reporting issues, asking questions, and requesting help.
Instead of sending random emails or messages, tickets keep everything:
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Organized → All issues are tracked in one place.
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Clear → Each ticket has a subject, priority, and department.
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Trackable → You can see the progress and status of your request.
Why Use Tickets Instead of Email/Chat?
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Tickets don’t get lost—they stay in the system until resolved.
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The right department (IT, HR, Finance, Admin) can pick it up quickly.
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You can view the history of your requests anytime.
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You’ll get updates and notifications as your ticket moves forward.
What You Can Use Tickets For
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Technical issues (can’t log in, system errors, software not working).
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Access requests (new accounts, permission changes or additional requests).
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HR or admin queries.
- General help or how-to assistance.
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Project / Tasks accessibility issues
- Project / Tasks related Blockers or client requirements (e.g. Client Developer ID, Production server details, SMTP Access, Client Account access, Important information to raise e.g. Client email will be required before proceeding with account creation.)
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Raising Important Production Bugs
- Tracking Important Production Deliverable in Priority