How to Submit a New Support Ticket

What is a Support Ticket?

A support ticket is for an issue or request. It keeps everything organized, trackable, and ensures faster resolution.

You can raise ticket to internal team for any issues.

Tickets will also be assigned to you for which you will be responsible to complete that as per priority.

Steps to Submit a General Ticket (non project related)

1. Log in to PMS.

2. From the left menu, click Support > Tickets.

3. At the top left, click + New Ticket.

4. Add relevant Subject and Tags.

5. Select "Bhavik Rathod - Qurious Click - Self" from Contacts.

6. Select HR Manager in Assign ticket.

7. Mark the priority as per the issue.

8. Select HR Team as the related department.

9. Add details and screenshots (if applicable), then Open Ticket.

10. Tickets are tracked in the system, so everyone can follow up faster.

11. Track Tickets from Support until it gets Closed, Provide replies with required information in ticket when asked

Steps to Submit a Project related Ticket

1. Log in to PMS.

2. From the left menu, click Projects.

3. View applicable project in detail.

4. Click on Tickets from top bar.

5. At the top left, click + New Ticket.

6. Add relevant Subject and Tags.

7. Select "Bhavik Rathod" from Contacts.

8. Select Responsible Team member in Assign ticket.

9. Mark the priority as per the issue.

10. Select Related Department from list of departments.

11. Add details and screenshots (if applicable), then Open Ticket.

12. Tickets are tracked in the system, so everyone can follow up faster.

13. Track Tickets from Support until it gets Closed, Provide replies with required information in ticket when asked

After Submitting

• You’ll see your ticket in the Tickets list with a status (e.g., Open, In Progress).

• The support team will review it and respond inside the ticket.

• You’ll get notifications when someone updates your ticket.

Tips for a Faster Response

• Be clear in your subject line (e.g., “Outlook not sending emails” instead of “Help”).

• Always include error messages or screenshots if possible.

• Use High priority only for issues that stop you from working or those are LIVE points.