Why Choose the Right Department?
Picking the right department when creating a support ticket helps your request reach the correct team faster, reducing delays and back-and-forth.
Department Guide
App Development
Use this for:
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Mobile app bugs (Android/iOS).
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Feature requests for the company's apps.
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Issues with app performance.
Design Team
Use this for:
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Graphics, branding, or UI/UX issues.
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Requests for design changes.
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Problems with design files or assets.
HR Team
Use this for:
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Leave, payroll, or attendance queries.
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Employee onboarding/offboarding requests.
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HR policy or benefits questions.
- Other requests / concerns.
Management Team
Use this for:
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High-level approvals or escalations.
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Business strategy or resource allocation.
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Issues that need management review.
QA Team
Use this for:
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Reporting bugs found in production environments.
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Test case clarifications.
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Quality or compliance-related queries.
- Issues Raised by clients.
Web Team
Use this for:
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Website errors or downtime.
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Requests for updates on websites.
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Issues with PMS or web content.
Quick Tips
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If you’re unsure, pick the closest matching department. The support team can reassign if needed.
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Avoid selecting Management Team for technical problems—use them for escalations only.