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Attaching Files and Screenshots to Tickets

Why Attach Files or Screenshots?

A picture is worth a thousand words! Adding files or screenshots helps the support team:

  • Understand your issue faster.

  • See the exact error or problem.

  • Fix things more accurately on the first try.

How to Attach Files or Screenshots

  1. Go to Support > Tickets in PMS.

  2. Open an existing ticket OR click + New Ticket.

  3. Scroll down to the Attachments section.

  4. Click Choose File (or drag and drop) to upload your file.

  5. Add your message/description.

  6. Click Submit.

Supported File Types

  • Images: .jpg, .png

  • Documents: .pdf, .docx, .xlsx

  • Logs/other files: .txt, .zip (if needed for technical issues)

  • Videos: share links directly (e.g. loom videos link or drive links)

(Large or unusual file types? Compress them into a .zip before uploading.)

Tips for Screenshots

  • Try to capture the whole error message or problem screen.

  • Use simple tools like Gyazo, Snipping Tool (Windows) or Screenshot (Mac).

  • Circle or highlight the part of the screen that shows the problem, if possible.

  • For videos try using loom or similar softwares to describe issue properly

Quick Tips

  • Keep file names simple (e.g., Login_Error.png instead of screenshot12345.png).

  • Multiple attachments or too large files? upload on drive and share accessible link in description

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