Who Do I Contact for Urgent IT Issues?

When to Reach Out

Urgent IT issues include:

• You can’t log in to PMS or email or any other accounts.

• System errors stopping you from working.

• Network or connectivity problems.

• Security concerns (suspicious emails, data access issues).

• Project / Tasks accessibility issues

• System related issues or requests

Quick Tip

If PMS is the only thing not working only for you, then try:

• Refreshing your browser.

• Clearing cache/cookies.

• Trying another browser (e.g., Chrome, Edge).

If the problem continues → contact IT immediately.

What Information to Provide

To speed things up, include:

• A short description of the issue.

• Screenshot or error message (if possible).

• Your name, department, and contact number.

• When the issue started.

• Is any pattern observed while getting this issue?

• Solutions tried to solve or identify before reaching out for support.

• System configurations requirement (if applicable)

Who to Contact

1. Primary Contact – HR Manager (only when PMS is not accessible)

   • Email: operations@quriousclick.com

2. Raise a Ticket (when PMS is accessible)

   1. Go to Support > New Ticket in the left menu.

   2. Add relevant Subject and Tags.

   3. Select "Bhavik Rathod - Qurious Click - Self" from Contacts.

   4. Select HR Manager in Assign ticket.

   5. Mark the priority as per the issue.

   6. Select HR Team as the related department.

   7. Add details and screenshots (if applicable), then Open Ticket.

   8. Tickets are tracked in the system, so IT can follow up faster.

   9. Track Tickets from Support until it gets Closed, Provide replies with required information in ticket when asked.